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Sony Xperia Z5 Premium (E6853) - Android Nougat Troubleshooter WiFi/Bluetooth

Sony Xperia Z5 Premium (E6853) - Android Nougat
Sony Xperia Z5 Premium (E6853) - Android Nougat - Troubleshooter - WiFi/Bluetooth - Step 1

Are you experiencing a low Wi-Fi speed and/or hesitations in your connection?

  • You should optimise your Wi-Fi connection.
  • For information on how to improve your Wi-Fi connection in just a few easy steps, see the link below.

Link: Optimise your WiFi connection

Sony Xperia Z5 Premium (E6853) - Android Nougat - Troubleshooter - WiFi/Bluetooth - Step 2

Do you need help setting up Wi-Fi on your device?

  • If you want to know how to connect to a Wi-Fi network for mobile internet, please refer to the instructions below.

Manual: WiFi settings

Sony Xperia Z5 Premium (E6853) - Android Nougat - Troubleshooter - WiFi/Bluetooth - Step 3

Do you need help setting up a Bluetooth connection?

  • If you are not getting any sound from your portable (Bluetooth) speaker, it may be necessary to re-connect.
  • You can set this quickly and easily via the menu. Choose Apps > Settings > Bluetooth.
Sony Xperia Z5 Premium (E6853) - Android Nougat - Troubleshooter - WiFi/Bluetooth - Step 4

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Sony Xperia Z5 Premium off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it. To do this, hold down the power and the volume up button simultaneously until the screen goes black.
Sony Xperia Z5 Premium (E6853) - Android Nougat - Troubleshooter - WiFi/Bluetooth - Step 5

Are your experiencing problems ‘finding’ other Bluetooth devices?

  • To be able to connect to another Bluetooth device, you must make sure that it is ‘visible’.
  • Check the status of your Sony Xperia Z5 Premium , for example via Apps > Settings > Bluetooth.
Sony Xperia Z5 Premium (E6853) - Android Nougat - Troubleshooter - WiFi/Bluetooth - Step 6

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Sony Xperia Z5 Premium (E6853) - Android Nougat - Troubleshooter - WiFi/Bluetooth - Step 7

Have you tried a factory reset?

  • If the previous steps haven’t fixed your problem, try doing a factory reset.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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