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Sony Sony Xperia Z5 (E6653) Troubleshooter Device slow or frozen

Sony Sony Xperia Z5 (E6653)
Sony Sony Xperia Z5 (E6653) - Troubleshooter - Device slow or frozen - Step 1

Are you experiencing problems unlocking your device?

  • When you have tried unlocking your device too often or have forgotten your access code, there are other options you can try.
  • See the below instructions.

Link: Android device cannot be unlocked

Sony Sony Xperia Z5 (E6653) - Troubleshooter - Device slow or frozen - Step 2

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Sony Xperia Z5 off, reboot it and check whether the problem has been solved.
Sony Sony Xperia Z5 (E6653) - Troubleshooter - Device slow or frozen - Step 3

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Software update

Sony Sony Xperia Z5 (E6653) - Troubleshooter - Device slow or frozen - Step 4

Have you tried a factory reset?

  • If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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