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Sony E5823 Xperia Z5 Compact - Android Nougat Troubleshooter WiFi/Bluetooth

Sony E5823 Xperia Z5 Compact - Android Nougat
Sony E5823 Xperia Z5 Compact - Android Nougat - Troubleshooter - WiFi/Bluetooth - Step 1

Are you experiencing a low Wi-Fi speed and/or hesitations in your connection?

  • You should optimise your Wi-Fi connection.
  • For information on how to improve your Wi-Fi connection in just a few easy steps, see the link below.

Link: Optimise your WiFi connection

Sony E5823 Xperia Z5 Compact - Android Nougat - Troubleshooter - WiFi/Bluetooth - Step 2

Do you need help setting up Wi-Fi on your device?

  • If you want to know how to connect to a Wi-Fi network for mobile internet, please refer to the instructions below.

Manual: WiFi settings

Sony E5823 Xperia Z5 Compact - Android Nougat - Troubleshooter - WiFi/Bluetooth - Step 3

Do you need help setting up a Bluetooth connection?

  • If you are not getting any sound from your portable (Bluetooth) speaker, it may be necessary to re-connect.
  • You can set this quickly and easily via the menu. Choose Apps > Settings > Bluetooth.
Sony E5823 Xperia Z5 Compact - Android Nougat - Troubleshooter - WiFi/Bluetooth - Step 4

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Sony Xperia Z5 Compact off, reboot it and check whether the problem has been solved.
Sony E5823 Xperia Z5 Compact - Android Nougat - Troubleshooter - WiFi/Bluetooth - Step 5

Are your experiencing problems ‘finding’ other Bluetooth devices?

  • To be able to connect to another Bluetooth device, you must make sure that it is ‘visible’.
  • Check the status of your Sony Xperia Z5 Compact, for example via Apps > Settings > Bluetooth.
Sony E5823 Xperia Z5 Compact - Android Nougat - Troubleshooter - WiFi/Bluetooth - Step 6

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Sony E5823 Xperia Z5 Compact - Android Nougat - Troubleshooter - WiFi/Bluetooth - Step 7

Have you tried a factory reset?

  • If the previous steps haven’t fixed your problem, try doing a factory reset.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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