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Samsung J320 Galaxy J3 (2016) Troubleshooter Device slow or frozen

Samsung J320 Galaxy J3 (2016)
Samsung J320 Galaxy J3 (2016) - Troubleshooter - Device slow or frozen - Step 1

Are you experiencing problems unlocking your device?

Samsung J320 Galaxy J3 (2016) - Troubleshooter - Device slow or frozen - Step 2

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Samsung Galaxy J3 off, reboot it and check whether the problem has been solved.
Samsung J320 Galaxy J3 (2016) - Troubleshooter - Device slow or frozen - Step 3

Did you install the most recent device software?

Samsung J320 Galaxy J3 (2016) - Troubleshooter - Device slow or frozen - Step 4

Have you tried a factory reset?

  • If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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