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Samsung Galaxy S9 Plus Troubleshooter WiFi/Bluetooth

Samsung Galaxy S9 Plus
Samsung Galaxy S9 Plus - Troubleshooter - WiFi/Bluetooth - Step 1

Are you experiencing a low Wi-Fi speed and/or hesitations in your connection?

  • You should optimise your Wi-Fi connection.
  • For information on how to improve your Wi-Fi connection in just a few easy steps, see the link below.

Link: Optimise your WiFi connection

Samsung Galaxy S9 Plus - Troubleshooter - WiFi/Bluetooth - Step 2

Do you need help setting up Wi-Fi on your device?

  • If you want to know how to connect to a Wi-Fi network for mobile internet, please refer to the instructions below.

Manual: WiFi settings

Samsung Galaxy S9 Plus - Troubleshooter - WiFi/Bluetooth - Step 3

Do you need help setting up a Bluetooth connection?

  • If you want to connect to a Bluetooth device such as a portable speaker, please refer to the instructions below.
  • To do this, swipe up/down > Settings > Connections > Bluetooth and enable Bluetooth.
Samsung Galaxy S9 Plus - Troubleshooter - WiFi/Bluetooth - Step 4

Are your experiencing problems ‘finding’ other Bluetooth devices?

  • To be able to connect to another Bluetooth device, you must make sure that it is ‘visible’.
  • Check the status of your Samsung Galaxy S9+ by swiping up/down > Settings > Connections > Bluetooth.
Samsung Galaxy S9 Plus - Troubleshooter - WiFi/Bluetooth - Step 5

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Samsung Galaxy S9+ off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it. To do this, hold down the power and the volume down button simultaneously until the screen goes black.
Samsung Galaxy S9 Plus - Troubleshooter - WiFi/Bluetooth - Step 6

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Samsung Galaxy S9 Plus - Troubleshooter - WiFi/Bluetooth - Step 7

Have you tried a factory reset?

  • If the previous steps haven’t fixed your problem, try doing a factory reset.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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