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Samsung Galaxy J5 (2017) Troubleshooter Sounds and volume

Samsung Galaxy J5 (2017)
Samsung Galaxy J5 (2017) - Troubleshooter - Sounds and volume - Step 1

Does your device not produce any sound?

  • You might have turned the volume down completely.
  • You can check and adjust this via the menu by swiping up/down > Settings > Sounds and vibration > Volume.
Samsung Galaxy J5 (2017) - Troubleshooter - Sounds and volume - Step 2

Do you need help configuring your sound settings?

  • You can configure the settings for all related topics via the menu by swiping up/down > Settings > Sounds and vibration.
Samsung Galaxy J5 (2017) - Troubleshooter - Sounds and volume - Step 3

Are you experiencing problems using a portable speaker?

  • If you are not getting any sound from your portable (Bluetooth) speaker, it may be necessary to re-connect.
Samsung Galaxy J5 (2017) - Troubleshooter - Sounds and volume - Step 4

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Samsung Galaxy J5 (2017) off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it. To do this, hold down the power and the volume down button simultaneously until the screen goes black.
Samsung Galaxy J5 (2017) - Troubleshooter - Sounds and volume - Step 5

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Samsung Galaxy J5 (2017) - Troubleshooter - Sounds and volume - Step 6

Have you tried a factory reset?

  • If the previous steps haven’t fixed your problem, try doing a factory reset.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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