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Samsung Galaxy J3 (2017) Troubleshooter Touchscreen and buttons

Samsung Galaxy J3 (2017)
Samsung Galaxy J3 (2017) - Troubleshooter - Touchscreen and buttons - Step 1

Do you need help configuring your entry settings?

  • You can configure the settings for all related topics via the menu by swiping up/down > Settings > General management > Language and input.
Samsung Galaxy J3 (2017) - Troubleshooter - Touchscreen and buttons - Step 2

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Samsung Galaxy J3 (2017) off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it. To do this, hold down the power and the volume down button simultaneously until the screen goes black.
Samsung Galaxy J3 (2017) - Troubleshooter - Touchscreen and buttons - Step 3

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Samsung Galaxy J3 (2017) - Troubleshooter - Touchscreen and buttons - Step 4

Have you tried a factory reset?

  • If the previous steps haven’t fixed your problem, try doing a factory reset.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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