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Samsung G925F Galaxy S6 Edge - Android Nougat Troubleshooter Sounds and volume

Samsung G925F Galaxy S6 Edge - Android Nougat
Samsung G925F Galaxy S6 Edge - Android Nougat - Troubleshooter - Sounds and volume - Step 1

Does your device not produce any sound?

  • You might have turned the volume down completely.
  • You can check and adjust this via the menu. Choose Apps > Settings > Sounds and vibration.
Samsung G925F Galaxy S6 Edge - Android Nougat - Troubleshooter - Sounds and volume - Step 2

Do you need help configuring your sound settings?

  • You can configure the settings for all related topics via the menu. Choose Apps > Settings > Sounds and vibration.
Samsung G925F Galaxy S6 Edge - Android Nougat - Troubleshooter - Sounds and volume - Step 3

Are you experiencing problems using a portable speaker?

  • If you are not getting any sound from your portable (Bluetooth) speaker, it may be necessary to re-connect.
Samsung G925F Galaxy S6 Edge - Android Nougat - Troubleshooter - Sounds and volume - Step 4

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Samsung Galaxy S6 Edge off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it. To do this, hold down the power and the volume down button simultaneously until the screen goes black.
Samsung G925F Galaxy S6 Edge - Android Nougat - Troubleshooter - Sounds and volume - Step 5

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Samsung G925F Galaxy S6 Edge - Android Nougat - Troubleshooter - Sounds and volume - Step 6

Have you tried a factory reset?

  • If the previous steps haven’t fixed your problem, try doing a factory reset.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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