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Samsung A510F Galaxy A5 (2016) Troubleshooter E-mail, SMS, MMS
h3. Do you need help setting up e-mail on your device?
* e-mail use requires an account with an e-mail provider. A data plan for mobile internet is recommended.
* You need the password of the account in order to set up e-mail. If you do not know your password, you can request it from your e-mail provider.
* For instructions on how to setup e-mail on your Samsung Galaxy A5, see the information below.
Manual: Configure e-mail manually
h3. Do you need help setting up MMS on your device?
* This requires the correct APN to be configured. See the below instructions.
Manual: Manual configuration MMS
h3. Have you rebooted the device?
* Many problems can be solved by simply rebooting the device.
* Turn your Samsung Galaxy A5 off, reboot it and check whether the problem has been solved.
h3. Did you check your mobile internet connection?
* If there are problems with mobile internet, that could be the cause of problems with other services, such as e-mail.
* Open your mobile browser and try to load http://corner.base.be, for example.
* If this fails, refer to the instructions below for the correct configuration of mobile internet.
Manual: Internet manual configuration
h3. Did you check your e-mail settings?
* If you receive error messages when using e-mail, there may be something wrong with the account settings. Check if this problem can be resolved by resetting the account.
Manual: Configure e-mail manually
h3. What to do if the internet and e-mail settings are correct?
* If the mobile internet works and you have followed the instructions for setting up e-mail, but you still get error messages, this may be to do with the services of your e-mail provider.
* We would advise you to contact your e-mail provider for additional support in that case.
h3. Did you install the most recent device software?
* Your problem may be resolved through a software update. Check if a new version of your software is available.
Manual: Install software update
h3. Have you tried a factory reset?
* If the preceding steps have not resolved your problem, try doing a so-called 'factory reset'.
* *Note:* A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
* See the below instructions.
Manual: Restore factory settings