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Microsoft Lumia 650 Troubleshooter Applications

Microsoft Lumia 650
Microsoft Lumia 650 - Troubleshooter - Applications - Step 1

Have you not yet configured an account for the use of the Store?

  • To download apps, you need an account for the Store.
  • For instructions on how to configure the Microsoft Lumia 650, see the information below.

Manual: Create and configure an account

Microsoft Lumia 650 - Troubleshooter - Applications - Step 2

Has your account been deactivated, or have you lost your login details?

  • If you cannot remember your user name or password, please consult the Restore account page.

Link: Account repair page

Microsoft Lumia 650 - Troubleshooter - Applications - Step 3

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Microsoft Lumia 650 off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it. To do this, hold down the power and the volume down button simultaneously until the screen goes black.
Microsoft Lumia 650 - Troubleshooter - Applications - Step 4

Do you have insufficient memory available for apps?

  • You can move apps to a different location (e.g. a memory card if you have one), or clear space by deleting one or more apps.
  • To remove an app, scroll to the right, then choose and hold the icon. Then choose Uninstall.
Microsoft Lumia 650 - Troubleshooter - Applications - Step 5

Have you checked for app updates?

  • If you are experiencing problems with a specific app, we advise you to check for app updates. Even better, activate automatic app update installation.
  • Open Store for this, choose the list symbol, choose Settings and check whether Update apps automatically when I´m on WiFi has been enabled.
Microsoft Lumia 650 - Troubleshooter - Applications - Step 6

Are you having problems with a specific app or in-app purchases?

  • To submit feedback or get more help with an app, consult the Store’s help page.

Link: Store help page

Microsoft Lumia 650 - Troubleshooter - Applications - Step 7

Are you looking for a refund?

  • Many apps are free, but you do have to pay for some. Extra content or services may also be available for a payment.
  • If you are dissatisfied with your purchase and want your money back, consult the Store’s help page.

Link: Store help page

Microsoft Lumia 650 - Troubleshooter - Applications - Step 8

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Microsoft Lumia 650 - Troubleshooter - Applications - Step 9

Have you tried a factory reset?

  • If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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