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Huawei Y6 II Compact Troubleshooter Applications

Huawei Y6 II Compact - Troubleshooter - Applications - Step 1
h3. Have you got a Google Play Store account? * To download apps, you need an account for the Play Store. * For instructions on how to configure the Y6 II Compact, see the information below. Manual: Create and configure an account
Huawei Y6 II Compact - Troubleshooter - Applications - Step 2
h3. Has your account been deactivated, or have you lost your login details? * If you cannot remember your user name or password, please consult the Restore account page. Link: Account restore page
Huawei Y6 II Compact - Troubleshooter - Applications - Step 3
h3. Combination of user name and password incorrect? * If you keep getting error messages that your username and password don't match, you might have enabled authentication in two steps. What does this actually mean? Link: About authentication in two steps
Huawei Y6 II Compact - Troubleshooter - Applications - Step 4
h3. Do you have insufficient memory available for apps? * You can move apps to a different location (e.g. a memory card if you have one), or clear space by deleting one or more apps. * Both can be done from *Settings* > *Manage apps*.
Huawei Y6 II Compact - Troubleshooter - Applications - Step 5
h3. Have you checked for app updates? * If you are experiencing problems with a specific app, we advise you to check for app updates. * Open *Play Store* for this, choose the list symbol and go to *My apps & games*. Choose the app concerned to see whether you can *UPDATE* it.
Huawei Y6 II Compact - Troubleshooter - Applications - Step 6
h3. Are you having problems with a specific app or in-app purchases? * To provide feedback or request assistance for an app, please contact the developer. * Open *Play Store* for this, choose the list symbol and go to *My apps & games*. Choose the app concerned and scroll down to the *DEVELOPER* section. You will find the contact details here.
Huawei Y6 II Compact - Troubleshooter - Applications - Step 7
h3. Are you looking for a refund? * Many Android apps are free, but some you have to pay for. You might also have to pay for extra content or services. * If you are dissatisfied with your purchase and would like a refund, please contact the Android support team. Link: Contact support team
Huawei Y6 II Compact - Troubleshooter - Applications - Step 8
h3. Have you rebooted the device? * Many problems can be solved by simply rebooting the device. * Turn your Y6 II Compact off, reboot it and check whether the problem has been solved. * If you cannot reboot the device the normal way, you can also force it. To do this, remove the battery, re-insert it and restart your Y6 II Compact.
Huawei Y6 II Compact - Troubleshooter - Applications - Step 9
h3. Did you install the most recent device software? * Your problem may be resolved through a software update. Check if a new version of your software is available. Manual: Install software update
Huawei Y6 II Compact - Troubleshooter - Applications - Step 10
h3. Have you tried a factory reset? * If the previous steps haven't fixed your problem, try doing a factory reset. * *Note:* A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this. * See the below instructions. Manual: Restore factory settings
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