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Huawei P9 Troubleshooter E-mail, SMS, MMS

Huawei P9 - Troubleshooter - E-mail, SMS, MMS - Step 1
h3. Do you need help setting up e-mail on your device? * e-mail use requires an account with an e-mail provider. A data plan for mobile internet is recommended. * You need the password of the account in order to set up e-mail. If you do not know your password, you can request it from your e-mail provider. * For instructions on how to setup e-mail on your Huawei P9, see the information below. Manual: Configure e-mail manually
Huawei P9 - Troubleshooter - E-mail, SMS, MMS - Step 2
h3. Do you need help setting up MMS on your device? * This requires the correct APN to be configured. See the below instructions. Manual: Manual configuration MMS
Huawei P9 - Troubleshooter - E-mail, SMS, MMS - Step 3
h3. Did you check your mobile internet connection? * If there are problems with mobile internet, that could be the cause of problems with other services, such as e-mail. * Open your mobile browser and try to load http://corner.base.be, for example. * If this fails, refer to the instructions below for the correct configuration of mobile internet. Manual: Internet manual configuration
Huawei P9 - Troubleshooter - E-mail, SMS, MMS - Step 4
h3. Did you check your e-mail settings? * If you receive error messages when using e-mail, there may be something wrong with the account settings. Check if this problem can be resolved by resetting the account. Manual: Configure e-mail manually
Huawei P9 - Troubleshooter - E-mail, SMS, MMS - Step 5
h3. What to do if the internet and e-mail settings are correct? * If the mobile internet works and you have followed the instructions for setting up e-mail, but you still get error messages, this may be to do with the services of your e-mail provider. * We would advise you to contact your e-mail provider for additional support in that case.
Huawei P9 - Troubleshooter - E-mail, SMS, MMS - Step 6
h3. Have you rebooted the device? * Many problems can be solved by simply rebooting the device. * Turn your Huawei P9 off, reboot it and check whether the problem has been solved. * If you cannot reboot the device the normal way, you can also force it. To do this, hold down the power button until the screen goes black.
Huawei P9 - Troubleshooter - E-mail, SMS, MMS - Step 7
h3. Did you install the most recent device software? * Your problem may be resolved through a software update. Check if a new version of your software is available. Manual: Install software update
Huawei P9 - Troubleshooter - E-mail, SMS, MMS - Step 8
h3. Have you tried a factory reset? * If the preceding steps have not resolved your problem, try doing a so-called 'factory reset'. * *Note:* A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this. * See the below instructions. Manual: Restore factory settings
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