You have selected

Huawei Mate 10 Pro Troubleshooter Roaming and usage abroad

Huawei Mate 10 Pro - Troubleshooter - Roaming and usage abroad - Step 1
h3. Do you not have mobile internet abroad? * Roaming may have been disabled on your device. Go to *Settings* > *Wireless & networks* > *Mobile network* and enable *Data roaming*.
Huawei Mate 10 Pro - Troubleshooter - Roaming and usage abroad - Step 2
h3. Did you have mobile internet abroad, but it suddenly no longer works? * You may have reached the default data limit for data roaming, so that using mobile internet has been deactivated. * For information on this data limit, and how to enable or disable it, see the link below. Link: Data limit when abroad
Huawei Mate 10 Pro - Troubleshooter - Roaming and usage abroad - Step 3
h3. Do you specifically not want to use mobile internet when abroad? * Ensure then that roaming has been disabled on your device. * See the below instructions. Manual: Disable roaming
Huawei Mate 10 Pro - Troubleshooter - Roaming and usage abroad - Step 4
h3. Are you experiencing problems calling or being called when abroad? * If you are experiencing problems making or receiving calls, there may be a problem with the network coverage. This is probably due to your location, for example a garage or concrete building. Test to see if a change of location helps. * If this fails, check the network coverage in your area, or see if changing networks helps. Read the instructions below for this. Manual: Manually select a network
Huawei Mate 10 Pro - Troubleshooter - Roaming and usage abroad - Step 5
h3. How can I limit my internet costs when abroad? * You can limit the charges in several ways. Consult whichever of the following instructions applies. Manual: Disable Internet Link: Activate an economical data bundle
Huawei Mate 10 Pro - Troubleshooter - Roaming and usage abroad - Step 6
h3. Have you rebooted the device? * Many problems can be solved by simply rebooting the device. * Turn your Huawei Mate 10 Pro off, reboot it and check whether the problem has been solved. * If you cannot reboot the device the normal way, you can also force it. To do this, hold down the power button until the screen goes black.
Huawei Mate 10 Pro - Troubleshooter - Roaming and usage abroad - Step 7
h3. Did you install the most recent device software? * Your problem may be resolved through a software update. Check if a new version of your software is available. Manual: Install software update
Huawei Mate 10 Pro - Troubleshooter - Roaming and usage abroad - Step 8
h3. Have you tried a factory reset? * If the previous steps haven't fixed your problem, try doing a factory reset. * *Note:* A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this. * See the below instructions. Manual: Restore factory settings
Previous Step 1 of 8 Next