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Huawei Huawei Y5 II Troubleshooter Sounds and volume

Huawei Huawei Y5 II
Huawei Huawei Y5 II - Troubleshooter - Sounds and volume - Step 1

Does your device not produce any sound?

  • Perhaps you have turned down the volume completely.
  • You can check and adjust this via the menu. Choose Settings > Sound > Volumes.
Huawei Huawei Y5 II - Troubleshooter - Sounds and volume - Step 2

Do you need help configuring your sound settings?

  • You can configure the settings for all related topics via the menu. Choose Settings > Sound.
Huawei Huawei Y5 II - Troubleshooter - Sounds and volume - Step 3

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Huawei Y5 II off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it. To do this, hold down the power and the volume up button simultaneously until the screen goes black.
Huawei Huawei Y5 II - Troubleshooter - Sounds and volume - Step 4

Are you experiencing problems using a portable speaker?

  • If you are not getting any sound from your portable (Bluetooth) speaker, it may be necessary to re-connect.
Huawei Huawei Y5 II - Troubleshooter - Sounds and volume - Step 5

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Huawei Huawei Y5 II - Troubleshooter - Sounds and volume - Step 6

Have you tried a factory reset?

  • If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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