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Huawei Huawei Y5 II Troubleshooter Device slow or frozen

Huawei Huawei Y5 II
Huawei Huawei Y5 II - Troubleshooter - Device slow or frozen - Step 1

Are you experiencing problems unlocking your device?

  • When you have tried unlocking your device too often or have forgotten your access code, there are other options you can try.
  • See the below instructions.

Link: Android device cannot be unlocked

Huawei Huawei Y5 II - Troubleshooter - Device slow or frozen - Step 2

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Huawei Y5 II off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it. To do this, hold down the power and the volume up button simultaneously until the screen goes black.
Huawei Huawei Y5 II - Troubleshooter - Device slow or frozen - Step 3

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Huawei Huawei Y5 II - Troubleshooter - Device slow or frozen - Step 4

Have you tried a factory reset?

  • If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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