Huawei Honor 5X Troubleshooter Roaming and usage abroad

Do you not have mobile internet abroad?

• Roaming may have been disabled on your device. Scroll right from the Start screen. Go to Settings > More > Mobile network > Data roaming to enable roaming.

Did you have mobile internet abroad, but it suddenly no longer works?

• You may have reached the default data limit for data roaming, so that using mobile internet has been deactivated.
• For information on this data limit, and how to enable or disable it, see the link below.

Link: Data limit when abroad

Do you specifically not want to use mobile internet when abroad?

• Ensure then that roaming has been disabled on your device.
• See the below instructions.

Manual: Disable roaming

Are you experiencing problems calling or being called when abroad?

• If you are experiencing problems making or receiving calls, there may be a problem with the network coverage. This is probably due to your location, for example a garage or concrete building. Test to see if a change of location helps.
• If this fails, check the network coverage in your area, or see if changing networks helps. Read the instructions below for this.

Manual: Manually select a network

Have you rebooted the device?

• Many problems can be solved by simply rebooting the device.
• Turn your Huawei Honor 5X off, reboot it and check whether the problem has been solved.
• If you cannot reboot the device the normal way, you can also force it. To do this, hold down the power and the volume up button simultaneously until the screen goes black.

How can I limit my internet costs when abroad?

• You can limit the charges in several ways. Consult whichever of the following instructions applies.

Manual: Disable Internet
Link: Activate an economical data bundle

Did you install the most recent device software?

• Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Have you tried a factory reset?

• If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
• Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
• See the below instructions.

Manual: Restore factory settings