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Huawei Ascend G6 Troubleshooter WiFi/Bluetooth

Huawei Ascend G6
Huawei Ascend G6 - Troubleshooter - WiFi/Bluetooth - Step 1

Are you experiencing a low Wi-Fi speed and/or hesitations in your connection?

  • It’s then advisable to optimise your Wi-Fi connection.
  • For information on how to improve your Wi-Fi connection in just a few easy steps, see the link below.

Link: Optimise your WiFi connection

Huawei Ascend G6 - Troubleshooter - WiFi/Bluetooth - Step 2

Do you need help setting up Wi-Fi on your device?

  • If you want to know how to connect to a Wi-Fi network for mobile internet, please refer to the instructions below.

Manual: WiFi settings

Huawei Ascend G6 - Troubleshooter - WiFi/Bluetooth - Step 3

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Huawei Ascend G6 off, reboot it and check whether the problem has been solved.
Huawei Ascend G6 - Troubleshooter - WiFi/Bluetooth - Step 4

Are your experiencing problems ‘finding’ other Bluetooth devices?

  • To be able to connect to another Bluetooth device, you must make sure that it is ‘visible’.
  • Check the status of your Huawei Ascend G6 by scrolling right from the Start screen. Then choose Settings > Bluetooth.
Huawei Ascend G6 - Troubleshooter - WiFi/Bluetooth - Step 5

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Software update

Huawei Ascend G6 - Troubleshooter - WiFi/Bluetooth - Step 6

Have you tried a factory reset?

  • If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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