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Apple iPhone XS Max Troubleshooter WiFi/Bluetooth

Apple iPhone XS Max
Apple iPhone XS Max - Troubleshooter - WiFi/Bluetooth - Step 1

Are you experiencing a low Wi-Fi speed and/or hesitations in your connection?

  • You should optimise your Wi-Fi connection.
  • For information on how to improve your Wi-Fi connection in just a few easy steps, see the link below.

Link: Optimise your WiFi connection

Apple iPhone XS Max - Troubleshooter - WiFi/Bluetooth - Step 2

Do you need help setting up Wi-Fi on your device?

  • If you want to know how to connect to a Wi-Fi network for mobile internet, please refer to the instructions below.

Manual: WiFi settings

Apple iPhone XS Max - Troubleshooter - WiFi/Bluetooth - Step 3

Do you need help setting up a Bluetooth connection?

  • Note: iPhones can only connect to a limited set of devices.
  • For instructions on how to connect with a Bluetooth headset, see the product instructions.
Apple iPhone XS Max - Troubleshooter - WiFi/Bluetooth - Step 4

Are your experiencing problems ‘finding’ other Bluetooth devices?

  • To be able to connect to another Bluetooth device, you must make sure that it is ‘visible’.
  • Check the status of the other device; iPhones automatically become visible once Bluetooth has been activated.
  • To do this, go to Settings > Bluetooth and enable Bluetooth.
Apple iPhone XS Max - Troubleshooter - WiFi/Bluetooth - Step 5

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Apple iPhone XS Max off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it. To do this, press and release the volume up button, then press and release the volume down button, and finally press and hold the power button until the screen turns off.
Apple iPhone XS Max - Troubleshooter - WiFi/Bluetooth - Step 6

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Apple iPhone XS Max - Troubleshooter - WiFi/Bluetooth - Step 7

Have you tried a factory reset?

  • If the previous steps haven’t fixed your problem, try doing a factory reset.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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