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Apple iPhone 8 Troubleshooter Applications

Apple iPhone 8
Apple iPhone 8 - Troubleshooter - Applications - Step 1

Have you got a Google Play Store account?

  • To download apps, you need an account for the App Store.
  • For instructions on how to configure the Apple iPhone 8, see the information below.

Manual: Create and configure an account

Apple iPhone 8 - Troubleshooter - Applications - Step 2

Has your account been deactivated, or have you lost your login details?

  • If you cannot remember your user name or password, please consult the iForgot page.

Link: iForgot

Apple iPhone 8 - Troubleshooter - Applications - Step 3

Do you have insufficient memory available for apps?

  • You can clear space by deleting one or more apps.
  • To remove an app, choose and hold the icon. Then choose the cross symbol to remove the app.
Apple iPhone 8 - Troubleshooter - Applications - Step 4

Have you checked for app updates?

  • If you are experiencing problems with a specific app, we advise you to check for app updates.
  • Open App Store for this and go to Updates to see if an update is available.
Apple iPhone 8 - Troubleshooter - Applications - Step 5

Are you having problems with a specific app or in-app purchases?

  • To provide feedback or request assistance for an app, please contact the developer.
  • Open App Store for this and look for the app there. Go to Reviews and choose App Support.
Apple iPhone 8 - Troubleshooter - Applications - Step 6

Are you looking for a refund?

  • Many Android apps are free, but some you have to pay for. You might also have to pay for extra content or services.
  • If you are dissatisfied with your purchase and want your money back, report this using Appleā€™s Report-a-Problem.
  • Log in with your Apple ID, go to the Apps section and press the button next to the app concerned. Then state the reason why you want your money back, and submit it.

Link: Report-a-Problem

Apple iPhone 8 - Troubleshooter - Applications - Step 7

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Apple iPhone 8 off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it. To do this, press and release the volume up button, then press and release the volume down button, and finally press and hold the power button until the screen turns off.
Apple iPhone 8 - Troubleshooter - Applications - Step 8

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Apple iPhone 8 - Troubleshooter - Applications - Step 9

Have you tried a factory reset?

  • If the previous steps haven’t fixed your problem, try doing a factory reset.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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