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Apple iPhone 6 Plus Troubleshooter Calling and Contacts

Apple iPhone 6 Plus
Apple iPhone 6 Plus - Troubleshooter - Calling and Contacts - Step 1

Do you need help configuring your telephone services settings?

  • You can customise various settings related to telephone services. To do this, go to Settings, scroll down and choose Phone.
Apple iPhone 6 Plus - Troubleshooter - Calling and Contacts - Step 2

Do you need help configuring your contacts settings?

  • You can configure a variety of contact-related settings to your own preference. To do this, go to Settings, scroll down and choose Mail, Contacts, Calendars.
Apple iPhone 6 Plus - Troubleshooter - Calling and Contacts - Step 3

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Apple iPhone 6 Plus off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it. To do this, press the power button and the home key simultaneously, and hold these until the screen turns off.
Apple iPhone 6 Plus - Troubleshooter - Calling and Contacts - Step 4

Are you experiencing problems making and receiving calls?

  • If you are experiencing problems making or receiving calls, there may be a problem with the network coverage. This is probably due to your location, for example a garage or concrete building. Test to see if a change of location helps.
  • If this fails, check the network coverage in your area.

Link: Coverage map

Apple iPhone 6 Plus - Troubleshooter - Calling and Contacts - Step 5

Are you experiencing network coverage problems?

  • If your device fails to connect to the BASE network automatically, we recommend you try it manually.
  • Note: Your device should connect to the network BASE automatically. If the manual mode works but the automatic mode does not, please contact customer service.

Manual: Manually select a network

Apple iPhone 6 Plus - Troubleshooter - Calling and Contacts - Step 6

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Software update

Apple iPhone 6 Plus - Troubleshooter - Calling and Contacts - Step 7

Have you tried a factory reset?

  • If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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