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Apple Apple iPhone 6s Plus iOS 11 Troubleshooter Applications

Apple Apple iPhone 6s Plus iOS 11
Apple Apple iPhone 6s Plus iOS 11 - Troubleshooter - Applications - Step 1

Have you not yet configured an account for the use of the App Store?

  • To download apps, you need an account for the App Store.
  • For instructions on how to configure the Apple iPhone 6s Plus, see the information below.

Manual: Create and configure an account

Apple Apple iPhone 6s Plus iOS 11 - Troubleshooter - Applications - Step 2

Has your account been deactivated, or have you lost your login details?

  • If you cannot remember your user name or password, please consult the iForgot page.

Link: iForgot

Apple Apple iPhone 6s Plus iOS 11 - Troubleshooter - Applications - Step 3

Do you have insufficient memory available for apps?

  • You can clear space by deleting one or more apps.
  • To remove an app, choose and hold the icon. Then choose the cross symbol to remove the app.
Apple Apple iPhone 6s Plus iOS 11 - Troubleshooter - Applications - Step 4

Have you checked for app updates?

  • If you are experiencing problems with a specific app, we advise you to check for app updates.
  • Open App Store for this and go to Updates to see if an update is available.
Apple Apple iPhone 6s Plus iOS 11 - Troubleshooter - Applications - Step 5

Are you having problems with a specific app or in-app purchases?

  • To provide feedback or request assistance for an app, please contact the developer.
  • Open App Store for this and look for the app there. Go to Reviews and choose App Support.
Apple Apple iPhone 6s Plus iOS 11 - Troubleshooter - Applications - Step 6

Are you looking for a refund?

  • Many apps are free, but you do have to pay for some. Extra content or services may also be available for a payment.
  • If you are dissatisfied with your purchase and want your money back, report this using Appleā€™s Report-a-Problem.
  • Log in with your Apple ID, go to the Apps section and press the button next to the app concerned. Then state the reason why you want your money back, and submit it.

Link: Report-a-Problem

Apple Apple iPhone 6s Plus iOS 11 - Troubleshooter - Applications - Step 7

Have you rebooted the device?

  • Many problems can be solved by simply rebooting the device.
  • Turn your Apple iPhone 6s Plus off, reboot it and check whether the problem has been solved.
  • If you cannot reboot the device the normal way, you can also force it. To do this, press the power button and the home key simultaneously, and hold these until the screen turns off.
Apple Apple iPhone 6s Plus iOS 11 - Troubleshooter - Applications - Step 8

Did you install the most recent device software?

  • Your problem may be resolved through a software update. Check if a new version of your software is available.

Manual: Install software update

Apple Apple iPhone 6s Plus iOS 11 - Troubleshooter - Applications - Step 9

Have you tried a factory reset?

  • If the preceding steps have not resolved your problem, try doing a so-called ‘factory reset’.
  • Note: A factory reset involves deleting all personal data on the device, such as photos and messages. We recommend you create a backup before trying this.
  • See the below instructions.

Manual: Restore factory settings

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